The phones are grouped into four series by function: N (most advanced), X (social networking), E (business) and C (basic functions). Within each series, phones are assigned numbers from 1 to 9 that signify the range of features available and, hence, cost. So buyers know from the start whether they’re looking at a highly sophisticated device (rated 9) or a stripped-down one (rated 1).

Nokia’s solution—paring down information to its essentials—allows consumers to more easily weigh price range, features and functionality and more quickly determine what they want. This takes some of the anxiety about making the right choice out of the equation, especially at a time when diligent consumers must do a great deal of work to wade through the fine print.

Photo Credit: http://www.nokiausa.com/find-products/nseries

The history-focused Jidai Shobo bookstore in Tokyo, for example, had predominantly male customers when it opened in 2006, but a news report says that more than half are now women, and 90 percent are in their 20s and 30s. The history magazine Rekishi Kaido has seen its circulation jump to more than 120,000 from 70,000 five years ago, with female readership rising from 15 percent to 40 percent.

This trend seems to be driven in part by young women searching for models of masculinity in reaction to the startling rise in asexual, unambitious “herbivore boys” (discussed in a previous post). But deeper than that, it also seems connected to a growing undercurrent of sentiment that the nation has lost its way. The recession has driven faith in government and business leadership to an all-time low and even given rise to more general questioning of various aspects of modern life, pushing many to look for better models from the past. The historical figures being idolized represent lives based on strong principles and convictions, and a greater vision—exactly what’s seen to be missing in political, social and business leadership and modern life.

What this means for brands in Japan is that there’s a void to be filled: a hunger for leadership, passion and vision. More than ever, brands must better define their core principles and values, and fully live by them, so that brands themselves can become respected role models.

Photo Credits: http://item.rakuten.co.jp/, http://books.rakuten.co.jp/rb

Tesco has addressed the issue by introducing “Buy one, get one free later” for perishable goods that may spoil before being consumed. This is an ingenious solution that still helps consumers who are cost-conscious and boosts Tesco’s sustainability credentials. Finally, it ties the consumer into repeat shopping in order to redeem offers, increasing brand dependency and footfall.

Photo Credit: http://www.tesco.com/

Reflecting this new unease are the status lines of many Facebookers after the blast:

“I can’t believe it, really … considering we used to travel down that road pretty much all the time.”

“I can’t believe anything like this could happen … not in Pune … I guess I was wrong …”

At a time when consumers are coping with the idea that they have little control over their safety, do brands have a role to play? It seems that brands can help by doing what they do best—helping to buoy spirits by offering optimism and empowering consumers to feel they are back in charge of their destiny. Financial products and health care brands especially have an opportunity to create an environment of security, concern and care that will resonate in today’s anxious times.

Le Meridien, India - Metal detectors outside major hotels, restaurants and malls are now common.

Photo Credit:emoticonphoto

Naturally, a TV channel saw this as an opportunity for a reality show: Eight of these ninis (which stands for “no job, no studies”) live in a house where they’re learning everything from social skills to math, home economics and handy jobs. The results are not too promising so far. The kids don’t seem to be learning much from the experience, and the content aired so far is surely not making parents any less anxious than they already are.

While recalls have generally been regarded as a sign of a responsible automaker, this time it’s a little different. Both investors and consumers seem to be overanxious, likely because caution and nervousness (even about short-term losses) is a lingering effect of the recession and also because of the frequency with which some big and highly trusted brands are joining the recall phenomenon.

Given the fragile state of consumer and investor confidence in today’s post-recession world order, brands will need to do worst-case-scenario planning even for actions that look logical and are in the consumer’s interest, and really step up communication efforts to make events like recalls more transparent so as to avoid stirring anxiety and speculation.

Photo Credit: http://www.marutisuzukiastar.com/

“The Recession Handbook: Brand Lessons from the Great Recession” emerged out of the quantitative and qualitative research that we conducted during the downturn. Over the past year, we have tracked nearly 400 brand responses to consumers’ recession-related anxiety in 27 markets. At the same time, we have quantitatively measured the levels and drivers of consumer anxiety in 13 markets.

Our hope is that this will serve as a primer for future downturns, beyond simply making the case for maintaining or increasing brand spend during a recession. We believe our recommendations will hold up in recessions to come, helping brands better address the challenges that come with economic upheaval.

Our 10 brand lessons from the Great Recession:

1. Find your value voice.
2. Remove the risk from price.
3. Don’t shy away from tackling anxiety head on.
4. Leverage public sentiment.
5. Give consumers more control.
6. Provide a real service for consumers.
7. Inspire rather than empathize with consumers.
8. Return to the core value of hope.
9. Re-imagine how your products are sold.
10. Use the recession to achieve a higher goal.

You can download the report from the Trends and Research section or by clicking here.

Walmart, Target, CVS

Tugend describes a study by Columbia University business professor Sheena Iyengar. When a booth in a gourmet supermarket offering samples of jam included six varieties, 30 percent of shoppers who stopped by bought a jam; when the booth offered a much wider 24-flavor selection, only 3 percent actually purchased something. (But while 60 percent of customers stopped by when more flavors were on offer, the six-flavor selection attracted only 40 percent.)

Photo Credit: D’Arcy Norman

The article reports the alarming predictions for Australia’s iconic beaches made by Climate Change Minister Penny Wong. But it also reports that beach locals aren’t so sure—they haven’t noticed coastline changes—and that an environmental scientist feels Senator Wong’s comments are an attempt to panic the public.

Regardless of what is fact and what is farce, in a world where climate change is headlined with “threat,” “danger” and “risk”—as well as “false,” “conspiracy” and “hoodwinked”—I’d be anxious if we weren’t reported to be anxious! Which is why the biggest risk is that anxiety escalates to the point where people decide “It is all too hard” and so become apathetic. As one beach local told The Australian: “It’s like the stock market—no one really knows.”

For brands that want to engage consumers with a climate change message, a positive, empowering approach will go further than fear-based or shock tactics.

Photo Credit: The Australian

In India, trust in media has been declining—Edelman’s Trust Barometer Survey recently confirmed this—and so the promise of honest communication is a positive step toward changing negative perceptions of the media, which is known for sensationalism. All the better if the two brands can make some genuine progress in bringing about more goodwill.

Photo Credit: The Times of India Group Print Ad