The Heartbleed bug may have infected upward of half a million websites—including many popular sites like Gmail and Facebook—potentially putting the personal information of consumers across the globe at risk. Data from our AnxietyIndex study suggests that this security breach has likely only exacerbated anxiety about identify theft, as 3 in 5 were already on edge about this issue in 2012. Anxieties are particularly prevalent in South Africa and the U.S., where nearly 7 in 10 report feeling anxious. As a result, brands impacted by Heartbleed must work even harder to earn back consumers’ trust, especially in nations already prone to anxiety about identity theft.
Photo Credit: Codenomicon
Owning a car is practically a necessity in South Africa, although the government is trying in many ways to build a more accessible and reliable public transport system. Now with fuel prices at a record high and the introduction of electronic tolling of the highways around Johannesburg, owning a car is becoming more and more expensive. One of the first things people tend to sacrifice, and at great risk, is their vehicle insurance, whether by shopping around for cheaper insurance, jumping around from one insurer to the other or simply defaulting on their payments completely.
A new startup short-term insurer, King Price insurance, has found a way of differentiating itself: insurance premiums that are not only competitive but also decrease every month. They argue, “Why should your insurance premium stay the same when the value of your car is continuously decreasing?” Their latest campaign centers around the question “How do they do it?” and features a company “employee” who comes up with various absurd explanations as he tries to figure out how this insurer is able to offer low premiums that also get cheaper over time.
Photo Credit: King Price Insurance
With the protracted-crisis environment becoming the new normal, Greeks are adapting in creative ways. One big change is a host of new business models, from farmers selling direct to consumers to retailers selling clothes by the kilo. A great example is the success of Nanou Donuts.
Nanou Donuts was focused on wholesale until its founder, John Nanou, decided to do something about the many requests to help unemployed people get a job selling doughnuts. His business model: Provide doughnuts at ultra-low prices to small outlet stores manned by previously unemployed people. The catch: The shops—usually in previously shuttered empty properties—are open only from 7 p.m. to 9:30 p.m., when the fresh doughnuts are produced. Nanou then provides these to the outlets with an extremely low margin, enabling them to sell high-quality doughnuts for as little as 60 cents. They have become the craze, with queues often forming outside the small shops and sales records being broken, with many of the shops selling more than a thousand doughnuts during their brief opening hours.
Photo Credit: Nanou Donuts House
According to recent forecasts, food prices are set to see the biggest increase in more than three years as a result of worldwide drought conditions. Experts believe that prices may rise by as much as 3.5 percent by the end of 2014, whereas individual produce items might see even larger increases (for example, the cost of lettuce could increase by 34 percent). Data from our most recent global AnxietyIndex study reveal that higher prices at the grocery store may cause women more anxiety than men: Across the 27 markets we surveyed, things that impact us closer to home—including food prices—are more likely to drive anxiety among women than men. Nearly 2 in 5 women already feel “very anxious” about the cost of food.
Brands in these categories will need to help women navigate this anxiety through messaging, products and tools that address their concerns head-on and help them manage their budgets.
Obesity is a major public health problem in Mexico and one that creates anxiety for parents, educators, businesses and the government. According to a 2012 survey by the OECD, Mexico ranks second in the world in obesity, at 30 percent of the population; altogether, 70 percent are overweight. Although the topic is not new, at this point it’s generating more conversation than ever.
The government and businesses are both striving to raise awareness of the importance of a healthy and balanced diet and physical fitness. The federal government launched the campaign “Chécate, mídete, muévete” (assess yourself, practice restraint, exercise), which invites people to have a healthy lifestyle by checking their body weight, saying no to unhealthy foods, and taking the time to exercise. Mexico City has its own program to raise awareness of health and wellness.
Coca-Cola has joined this effort by encouraging exercise, not from a serious, formal and medical perspective but inviting people to move for fun, as part of its “Happiness” proposition. In another Coke commercial, part of a campaign that also ran in other markets, the brand makes a connection between the calories of soda and the energy it takes to do all the activities that bring happiness. The ads invite Mexicans to move in a positive way.
These days people are anxious about what goes into their food, looking for items that are “natural” and “free” of just about anything. And with consumers more cognizant of ingredients in their own food, they’re paying more attention to their pets’ meals. In response, marketers are offering products that cater to the growing interest in pet nutrition. Pet food giant Iams offers a line of all-natural dog food, and Purina has beyOnd, made with natural ingredients.
More dog owners are also sharing their own meals. As ABC News reports, Gayle Pruitt, a nutritionist and chef, recently wrote a cookbook about preparing joint meals for humans and pets. Dog-Gone Good Cuisine: More Healthy, Fast and Easy Recipes for You and Your Pooch promises time- and money-saving recipes to feed your dog the same dinner you make for yourself.
Taking a cue from the trend of treating Fido’s nutrition and cuisine like your own, some pet food companies are going beyond just “all natural.” Innova has a new line of pet food that promises “real, wholesome ingredients from places we know, grown and raised with care.” Recipes incorporate farm-raised turkey, cold-water salmon and ranch-raised bison. There are even gluten- and dairy-free options, from Heights Farm Premium Pet Foods in the U.K. And a small pet bakery, Boston Baked Bonz, offers organic and animal-free treats, like wheat-free cranberry clove muffins and quinoa cookies.
Wonder when we’ll see doggy kale chips go mainstream? Restaurants for both you and your pup? With consumers spending more and more to ensure their pets’ well-being—Americans spent a record $55.7 billion on their pets in 2013—that might be sooner than you think.
Last fall, the City of Toronto Public Health championed the growing consumer angst around exactly what we put into our bodies with the Savvy Diner campaign to drum up support for the Informed Dining menu labeling initiative. Informed Dining will begin rolling out at the end of this month, addressing a concern that many have raised in recent years as an extension of more macro health and wellness trends surrounding obesity: that it’s next to impossible to tell the real sodium and caloric counts in some of our favourite menu items. The nutritional information may be on a menu, a website or a brochure.
To start, the program focuses on major chains rather than independent restaurants—The Keg, Montana’s and Milestones are among those voluntarily participating—but given the progression of nutritional labeling in recent years from packaging to QSR and now mid-tier dining, Mom-and-Pops everywhere should take note of a developing trend that consumers are going to be more informed about before they dine out and dig in.
Photo Credit: HealthyFamilies BC
Danish travel agency Spies has been getting a lot of buzz for an amusing and clever viral campaign, “Do It for Denmark,” which positions a holiday as the perfect way for patriotic Danes to help reverse the country’s falling birth rate while reminding couples about one of the best benefits of a vacation.
Denmark’s national birth rate is reportedly at a 27-year low, raising fears that not enough children will be born to support the aging population of the future (a problem shared by various other countries in Europe and beyond). Spies’ video presents Emma, a Dane seen walking in Paris who was conceived in that city while her parents took a little getaway, according to the voiceover (“If only these walls could talk”). It turns out that Emma’s case is not so rare. The ad claims that 10 percent of Denmark’s babies are conceived on holiday, and “Danes have 46 percent more sex on holiday compared to their everyday lives.” We soon see Emma getting it on with her partner.
For would-be vacationers not all that motivated by Denmark’s demographic problem, Spies has created a more tangible incentive. Customers who prove they have conceived a child on a trip will win a three-year supply of baby goods and a “child-friendly” holiday. The campaign site even includes an ovulation calendar to help increase the odds. (And for those who can’t compete—same-sex couples, older couples—“all the fun is in the participation,” reassures the video.)
Various initiatives around the world have encouraged baby-making, as Time notes. We’ve spotlighted a tongue-in-cheek animated R&B video from Mentos in Singapore, aimed at helping to fuel conversation around a topic that many Singaporeans shy away from discussing publicly. Whether or not Danes are actually anxious about their low birth rate, the campaign succeeds in raising an important issue, turning the viewers’ thoughts to the joys of vacation and stirring up some laughs.
Mexico is said to be the largest consumer of bottled drinks in the world. Its population of 120 million uses an average of five bottles per capita a day, with consumption totaling around 800,000 tons a year, a number that’s growing by 13 percent annually. This massive amount of plastic comprises 30 percent of the country’s municipal solid waste. Meanwhile, with a large proportion of its population under the poverty line, Mexico is also a country with substantial subsidies for public transportation.
So a new partnership between the UNAM Foundation and Heng Plastic Enterprises (which specializes in solid waste recovery and recycling) is both smart and efficient. Recycling machines installed in bus stations accept PET (plastic) bottles and aluminum cans in exchange for points that can be used for public transportation. In the recent past, similar machines have been installed in Beijing and beyond, providing economic incentives for busy commuters to recycle and a new type of transport subsidy that benefits the common good. One problem, perhaps, is that consumers aren’t motivated to reduce their overall use of plastic.
Photo Credit: UNAM Foundation
As the U.K. budget is announced, JWT London launches the fourth quarter of its Austerity Index report, marking a full year of data tracking the impact of prolonged economic adversity on British consumers and markets. The report reveals that the younger generation are taking matters into their own hands. Meet the Resilients, aged 18-39, who set themselves apart via a strikingly proactive and entrepreneurial approach to their finances, coupled with a comparatively upbeat attitude. Rather than waiting for rescue from any institution, the Resilients are taking their own measures. They are significantly more likely than any other cohort to have found an extra job or taken on more work (35 percent), bought items specifically to “flip” for profit (20 percent) and even started their own business (11 percent). Their resilience is also in evidence when it comes to a startling willingness to make tough decisions and sacrifices: 4 in 10 regularly skip meals to save money, nearly a third (30 percent) are selling items they actually still need or want, and 18 percent have moved to a cheaper city or town.
Despite being among the hardest hit by the austerity agenda—experiencing higher unemployment and negative earnings growth—the Resilients remain pretty positive. Their Austerity Index measure is 22 points below average, indicating that their assessment of austerity’s impact on their lives is less severe than most. Their positive outlook stretches to their appraisal of others, too: They are more forgiving toward brands and institutions, including the government.
Some of this positivity is likely down to youthful optimism, but we suspect that it’s also due to the generation’s sense of connectedness. This is the cohort that has grown up witnessing and harnessing the power of social networks, so they have greater faith in themselves and their communities to wield influence and to drive change. They may well be more in control than most in the face of austerity.
For details on the ongoing study, see austerityindex.com.