JWT’s AnxietyIndex is designed as a place to discuss how brands and consumers are responding to the global recession. With daily content updates, AnxietyIndex.com includes contributions from around JWT’s network, offering a truly global perspective.
Almost all of us have Googled health issues at some point, so it’s easy to see the humor in a campaign from Belgian medical site Gezondheid en Wetenschap, which claims that some three-quarters of the population “calls in doctor Google for medical advice.” A TV ad makes light of the strange and awful results that can come up in a Google search, which stir up fear and anxiety but do little to provide reliable information.
Going a step further, the campaign advises against Googling by enlisting Google AdWords, warning people at the right time and place. As a case study video explains, the first result upon Googling “twitching eyelid” is “Don’t Google it, consult a reliable source.” Upon clicking through, you reach Gezondheid en Wetenschap, a site approved by the Flemish government, who is the client here.
The effort is a clever way to alleviate what is often undue anxiety and guide consumers to reliable information, ultimately helping the medical system by creating more educated patients.
Obesity is a major public health problem in Mexico and one that creates anxiety for parents, educators, businesses and the government. According to a 2012 survey by the OECD, Mexico ranks second in the world in obesity, at 30 percent of the population; altogether, 70 percent are overweight. Although the topic is not new, at this point it’s generating more conversation than ever.
The government and businesses are both striving to raise awareness of the importance of a healthy and balanced diet and physical fitness. The federal government launched the campaign “Chécate, mídete, muévete” (assess yourself, practice restraint, exercise), which invites people to have a healthy lifestyle by checking their body weight, saying no to unhealthy foods, and taking the time to exercise. Mexico City has its own program to raise awareness of health and wellness.
Coca-Cola has joined this effort by encouraging exercise, not from a serious, formal and medical perspective but inviting people to move for fun, as part of its “Happiness” proposition. In another Coke commercial, part of a campaign that also ran in other markets, the brand makes a connection between the calories of soda and the energy it takes to do all the activities that bring happiness. The ads invite Mexicans to move in a positive way.
These days people are anxious about what goes into their food, looking for items that are “natural” and “free” of just about anything. And with consumers more cognizant of ingredients in their own food, they’re paying more attention to their pets’ meals. In response, marketers are offering products that cater to the growing interest in pet nutrition. Pet food giant Iams offers a line of all-natural dog food, and Purina has beyOnd, made with natural ingredients.
More dog owners are also sharing their own meals. As ABC News reports, Gayle Pruitt, a nutritionist and chef, recently wrote a cookbook about preparing joint meals for humans and pets. Dog-Gone Good Cuisine: More Healthy, Fast and Easy Recipes for You and Your Pooch promises time- and money-saving recipes to feed your dog the same dinner you make for yourself.
Taking a cue from the trend of treating Fido’s nutrition and cuisine like your own, some pet food companies are going beyond just “all natural.” Innova has a new line of pet food that promises “real, wholesome ingredients from places we know, grown and raised with care.” Recipes incorporate farm-raised turkey, cold-water salmon and ranch-raised bison. There are even gluten- and dairy-free options, from Heights Farm Premium Pet Foods in the U.K. And a small pet bakery, Boston Baked Bonz, offers organic and animal-free treats, like wheat-free cranberry clove muffins and quinoa cookies.
Wonder when we’ll see doggy kale chips go mainstream? Restaurants for both you and your pup? With consumers spending more and more to ensure their pets’ well-being—Americans spent a record $55.7 billion on their pets in 2013—that might be sooner than you think.
Last fall, the City of Toronto Public Health championed the growing consumer angst around exactly what we put into our bodies with the Savvy Diner campaign to drum up support for the Informed Dining menu labeling initiative. Informed Dining will begin rolling out at the end of this month, addressing a concern that many have raised in recent years as an extension of more macro health and wellness trends surrounding obesity: that it’s next to impossible to tell the real sodium and caloric counts in some of our favourite menu items. The nutritional information may be on a menu, a website or a brochure.
To start, the program focuses on major chains rather than independent restaurants—The Keg, Montana’s and Milestones are among those voluntarily participating—but given the progression of nutritional labeling in recent years from packaging to QSR and now mid-tier dining, Mom-and-Pops everywhere should take note of a developing trend that consumers are going to be more informed about before they dine out and dig in.
Recently, there has been a lot of talk around a social media-driven “narcissism epidemic” and the global selfies trend. In fact, a study out of the University of Michigan suggests that social media tends to appeal to people seeking to boost their egos by eliciting responses to their curated image. The anxiety that results from the desire to put forward an enviable image is leading to a phenomenon termed the Facebook or FaceTime facelift.
Social-media driven cosmetic procedures were first noted in the U.S. last year, and in March a poll by the American Academy of Facial Plastic and Reconstructive Surgery confirmed that “social media is leading consumers to have a more self-critical eye,” pointing to a 31 percent increase in requests for surgery as a result of online photo sharing. Now the phenomenon has been noted in India, with one report observing that more 20- and 30-somethings are signing up for minor procedures.
For consumers who want to refine the way they appear without resorting to medical help, various tools are popping up to help them achieve photo perfection. The iLipo app alters photos to simulate the effects of going under the knife (it’s intended to help users decide whether to pursue surgery), while advanced image-editing apps, like PicMonkey, help users whiten their teeth, slim their waists and brighten their eyes. And Chinese mobile brand Huawei is even integrating such capabilities into smartphone cameras, adding “instant facial beauty support” to remove wrinkles and blend skin tone.
Targeting Americans who aren’t currently gym-goers, the chain Planet Fitness aims to soothe the anxieties of everyday shlubs who feel out of their element at the gym. It promises a “Judgement Free Zone,” described as a “safe, energetic environment, where everyone feels accepted and respected.” And its “no lunks” policy forbids overly macho behaviors like grunting and weight-dropping, with offenders asked to leave. This year Planet Fitness introduced the line “No Gymtimidation” in its messaging, with commercials that mock fanatics and other intimidating types.
The most recent iteration of the campaign, “No Pintimidation,” was inspired by a study that found that 42 percent of American mothers are stressed out by images on Pinterest. “Who can live up to all this pinned perfection?” asks the campaign microsite, which offers to “de-pintimidate” any overly intimidating images. The site adorns images that users upload with an overlay of whimsical patterns, cats, flowers, etc. Given the primacy of images on the Web these days, it’s a smart way to keep building the brand’s down-to-earth, fun and informal persona.
“Nowadays every professional with a smart device can confirm that it is impossible to get away from work,” says a video describing Amstel’s “Safe” initiative in Bulgaria, bemoaning that stressed-out workers have forgotten the purpose of free time. People are afraid of missing out on things, constantly checking emails and notifications and sharing or checking in with their social networks. So Amstel is temporarily installing lockers in bars around Bulgaria: Patrons who stash away their phones receive a free Amstel beer as part of a promotion that aims to “liberate” free time for bar patrons, reminding them how to socialize without digital distractions.
The appeal of De-teching (one of our 10 Trends for 2011) seems to grow each year. Last year we spotlighted the “Bacardi Together” campaign that encouraged people to spend more time together in real life rather than on social media. In another category, Kit Kat launched Wi-Fi-free zones in Amsterdam to help people “have a break,” as the brand’s tagline goes in part. And among many other examples, last year McDonald’s Arabia named Sept. 28 as “A Day Offline,” encouraging people to spend more quality time with family. It seems that as mobile devices take over our lives, brands have myriad opportunities to help people step away from technology and better engage in the moment.
Who wants to think about having their organs removed after death? It’s an anxiety-provoking notion, even if many people believe that donating organs is a good idea in theory. A Cannes Grand Prix-winning campaign out of Brazil has helped to remove that anxiety by giving soccer fans a compelling reason to sign a donation card: the ability to become “immortal fans” of their favorite soccer club, keeping their passion alive.
Organ donor cards were distributed to fans of Sport Club Recife at the stadium, through a Facebook app or through the mail. The integrated campaign featured real patients on transplant waiting lists promising to be loyal fans, thus giving people a real connection and reason to donate. Having their hearts continue to beat for Sport Club Recife is a concept that hits close to home for many ardent fans. As one says in the case study video, “First God, second Sport Club Recife, third family, fourth work.”
By getting Sport Club Recife fans to feel they are helping their team by signing a donation card, the campaign succeeded in making people more at ease and even excited about becoming a donor. So much so that more than 51,000 organ donor cards have been distributed to date, and organ donations increased by 54 percent in one year.
Kerry LowLow, an Irish company that markets low-fat cheese spreads, recently got buzz with a commercial that pokes fun at the clichéd women we often see in diet commercials. The spot cleverly mocks typical low-fat-food commercials and three stereotypical women they often feature. “Muffin Gal is stressed with weight and completely obsessed with cake,” explains the soundtrack, while “Smug Gal nibbles crackers all day so she fits in her jeans OK” (cue shot of thin woman happily bouncing back on her bed, arms spread out). Ditzy Gal prances around in her underwear eating yogurt. “Sick of clichés? So are we,” reads onscreen copy at the end.
The brand’s positioning is based around encouraging a healthy relationship between women and food. Says a mission statement on the LowLow website: “We say ‘enough’ to feeling bad about food. We believe that everyone should taste, savour, share and, above all, enjoy great food. … LowLow makes food to feel good about (and our plan is to make our ads that way, too).” Rather than play into consumers’ anxieties about food—the video parodies the ideas that women should only eat small portions and resist all cravings—brands can take a more positive approach. Last year, for instance, we wrote about a Kellogg’s campaign in the U.K. that asked women, “What will you gain when you lose?”
A JWTIntelligence study featured in our latest trend report, “The State of Men,” explores several sources of anxiety for men today. One is physical appearance: Factors including the constant sharing of photos on social media and the hyper-competitiveness of job markets are helping to drive pressure on men to look their best. According to a survey we conducted in the U.S. and the U.K., more than three-quarters of men agree that “These days, there’s more pressure than in the past for men to dress well and be well-groomed” and that men face as much pressure as women to stay in shape/have a good body. Our survey, conducted from April 29-May 2 using SONAR™, JWT’s proprietary online tool, found that men are particularly sensitive about their midsection, whether it’s love handles, a beer belly or an insufficient six-pack. And there’s some evidence that such anxieties are starting early: Boys are becoming more concerned with body image at a younger age, according to a U.S. study published in Pediatrics.
Men are addressing these anxieties by turning to everything from cosmetic procedures to cosmetics. Aside from providing practical solutions, brands can speak to these anxieties by, at minimum, being sensitive to them. Men are seeing ever more highly sculpted male bodies, from Hollywood’s leading men to tongue-in-cheek advertising hunks like the Old Spice spokesmen and Kraft’s Zesty Guy. So marketers can dial down on the intimidation factor with more realistic models and positive messaging that avoids aggravating anxieties. For example, several underwear brands now perceive an “abs fatigue” among male shoppers, The New York Times reported in May. A designer with the 2(x)ist label said the company is shifting toward something “a little less steroid-y” in its images.